Shipping policy

USPS DELIVERY TIMELINES (ACCORDING TO THEIR SITE):
USPS First Class/ Ground Shipping: 3-5 business days for delivery after processing.
USPS Priority Shipping: 1-3 business days for delivery after processing.
USPS/ Global Post International First Class Shipping: 2-8 weeks for delivery after processing.
USPS International Priority Shipping: 6-10 business days after processing.
USPS International Priority Express Shipping: 3-5 business days after processing.

Please note, we are not responsible the following:

Packages returned or lost due to incorrect/incomplete addresses provided at checkout. If you notice the shipping address provided at check-out was incorrect, please reply back to your order confirmation email or email us directly with your Order # and updated address within (3) hours of placing your order. This way, we can immediately fix the error and ensure your package is heading to the right address. However, once your order has shipped, adjustments can no longer be made and we are no longer responsible for returned or lost packages. Please be advised that shipping costs are non-refundable and reshipment to the correct and/or updated address is subject to additional shipping charges.

Packages that state "delivered" with a signature confirmation delivery. We are not responsible for any missing packages that require a signature at the time of delivery. A signature may be required for some orders for an added layer of security and delivery assurance. Please be sure the address you provide at checkout is current and yourself or an authorized individual is available at time of delivery. If no one is available at time of delivery, your local USPS office will hold the package for pickup for a certain amount of days or you may reschedule delivery at your convenience through www.usps.com.

Packages returned back to us as a result of past due pick-ups. If the package is undeliverable to the shipping address provided for any reason, your local post office usually holds your parcel for pick-up for a certain number of days ranging from 10-18 days. They will typically notify you with a note which may give you the option to reschedule delivery online or pickup at your convenience within the referenced timeframe. If the recipient of the parcel fails to pick up the parcel during this window, the post office will return it back to us. We provide tracking updates to your email or SMS updates when opted in. Please check the tracking links and/or notifications for updates on the whereabouts of your order. Please be advised that shipping costs are non-refundable should your package return back to us.

We are not responsible for any customs fees or taxes for international shipments. For international shipments, we do not collect VAT and/or additional fees upfront. The shipping cost covers only the transport fees from our facility to the provided shipping address in your order. The shipping fee is not in our control and the rates are set by USPS/Global Post. In some cases, parcels may be subject to a customs fee or tax at time of pickup/delivery. This is the responsibility of the recipient.

Packages returned back to us due to delivery refusals. Should you refuse delivery for any reason, the package will be returned back to us. Please be advised that shipping costs are non-refundable should the package be returned to us and additional shipping charges may apply if you would like it reshipped.

Packages shipped to freight/mail forwarding addresses. Once the forwarder accepts your delivery, we are no longer responsible for the delivery or condition in which your package arrives to your secondary address. 

Any Issues With Your Purchase
•••••••••••••••••••••••••••••••••••••••••••••••
If your purchase arrived damaged or if you experience any issues with your order, please email orders@blackmooncosmetics.com or reply back to any of your confirmation emails within (7) days of receipt with a clear photo of the problem you are experiencing and we will take care of it immediately.