Refund policy

Returns

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We are confident that our products will steal your pretty little hearts! If you are not fully satisfied with your purchase within 30 days of placing your order, please email orders@blackmooncosmetics.com with your Order # to begin your qualifying return. Please note that shipping costs are non-refundable and the shipping cost of returning the item(s) is paid for by you. Tracking is also encouraged as we are not responsible for lost or stolen packages. Please see below for exclusions and eligibility.

EXCLUSIONS: Bundles, gift sets, duos, limited edition, or any discounted products (whether purchased during a sale or with any rewards points applied) are FINAL SALE. 


ELIGIBILITY: 
-Item(s) must be unused and in original packaging.
-Returns must be initiated within 30 days from purchase date. If 30 days have passed since your purchase, we no longer can accept a return for those item(s).
-Must be single item(s) purchased at our regular retail price. (no discounted items)
-Must be purchased from our website.

Once your return is received and inspected, we will send an email to the email address provided at check out to notify you. Refunds, depending on your bank, will appear in your account before the end of your next billing cycle. This is the standard time frame, please keep in mind that some banks may take longer.

All returned items will make a home in the trash. 🗑️